Warranty Information

Napoleon’s Product Warranty

This warranty information pertains to all Napoleon 2018 Grills models.

Please check your Napoleon Grills manual for your exact warranty information.


PRESIDENT’S LIMITED LIFETIME WARRANTY - Prestige®/PRO Cart and Built-in Heads

Napoleon President’s Limited Lifetime Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

warranty information Aluminum castings / stainless steel base Lifetime
Stainless steel lid Lifetime
Porcelain enamel lid Lifetime
Stainless steel cooking grids Lifetime
Stainless steel tube burners 10 years full coverage, plus 50% off for life
Porcelain-enameled cast iron cooking grids 10 years full coverage, plus 50% off for life
Stainless steel sear plates 5 years full coverage, plus 50% off for life
Stainless steel infrared rotisserie burner 5 years full coverage, plus 50% off for life
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off for life
All other parts 2 years

15 YEAR LIMITED WARRANTY - NEW FOR LE, LEX (Cart and Built-in Heads), ROGUE® and PRO605CSS

Napoleon 15 Year Limited Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

warranty information Aluminum castings / stainless steel base 15 Years
Stainless steel lid 15 Years
Porcelain enamel lid 15 Years
Stainless steel cooking grids 15 Years
Stainless steel tube burners 10 years full coverage, plus 50% off until the 15th year
Stainless steel sear plates 5 years full coverage, plus 50% off until the 15th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 15th year
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off until the 15th year
All other parts 2 years

10 YEAR LIMITED WARRANTY - NEW FOR Triumph®, Legend and TravelQ 285 Series (incl. PRO285)

Napoleon 10 Year Limited Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

warranty information Aluminum castings / stainless steel base 10 Years
Stainless steel lid 10 Years
Porcelain enamel lid 10 Years
Painted steel lid 5 years full coverage, plus 50% off until the 10th year
Stainless steel tube burners 5 years full coverage, plus 50% off until the 10th year
Stainless steel sear plates 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off until the 15th year
All other parts 2 years

10 YEAR LIMITED WARRANTY - FOR Charcoal Kettle Series and Apollo® Smokers

Napoleon 10 Year Limited Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

warranty information Porcelain enamel lid and bowl 10 Years
Air control system 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Chrome plated cooking grids 3 years full coverage, plus 50% off until the 10th year
All other parts 2 years

10 YEAR LIMITED WARRANTY - For Oasis and Built-in Components, including drop-in side burners

Napoleon 10 Year Limited Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

warranty information Aluminum castings / stainless steel base 10 Years
Stainless steel tube burners 10 Years
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off until the 10th year
Stainless steel lid, door and drawer panels 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Stainless steel or porcelain sear plates 3 years full coverage, plus 50% off until the 10th year
All other parts 2 years

3 YEAR LIMITED WARRANTY - For Patioflame® Tables and Patioflame® Burner Kits

Napoleon 3 Year Limited Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

warranty information Aluminum table top and pedestal 3 Years
Stainless steel housing 3 years
Stainless steel burner assembly 3 years
All other parts 2 years

warranty information

1 YEAR LIMITED WARRANTY - Bellagio PTH31GTSSP and PTH11PSS Patio Heaters

Napoleon 1 Year Limited Warranty

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for a period of one year.


Conditions and Limitations

NAPOLEON warrants its products against manufacturing defects to the original purchaser only, provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:

This factory warranty is non-transferable and may not be extended what-so-ever by any of our representatives.

The product must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.

This limited warranty does not cover damages caused by misuse, lack of maintenance, grease fires, hostile environments, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this warranty. Discoloration to plastic parts from chemical cleaners or UV exposure is not covered by this warranty.

This limited warranty further does not cover any scratches, dents, painted finishes, corrosion or discoloring by heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, nor any components used in the installation of the product.

Should deterioration of parts occur to the degree of non-performance (rusted through or burnt through) within the duration of the warranted coverage, a replacement part will be provided.

All parts replaced under the Limited One Year Warranty Policy are subject to a single claim.

NAPOLEON will not be responsible for the installation, labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.

Notwithstanding any provision contained in this Limited One Year Warranty, NAPOLEON’s responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.

NAPOLEON neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.

NAPOLEON will not be responsible for: over firing, blow outs caused by environmental conditions such as strong winds, or inadequate ventilation,

Any damages to the product due to weather damage, hail, rough handling, damaging chemicals or cleaners will not be the responsibility of NAPOLEON.

The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from NAPOLEON.

NAPOLEON reserves the right to have its representative inspect any product or part prior to honoring any warranty claim.

NAPOLEON shall not be liable for any transportation charges, labor costs, or export duties.