FAQ

Do I Need To Register My Purchase?

Posted on July 05, 2013 & filed under FAQs Common Owner Questions, General FAQs
Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. ...

Where can I get a replacement part for my grill?

Posted on March 14, 2012 & filed under FAQs Common Owner Questions, Gas Grill FAQs, General FAQs
From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department o...

Can I buy a Napoleon® Grill online?

Posted on March 08, 2012 & filed under Help Me Decide Questions FAQs
Why yes you can! Our Authorized Internet Dealers will be happy to supply you with everything you need to purchase your new grill online.

"Regulator" - Definition

Posted on November 24, 2011 & filed under Glossary of Terms
A regulator controls the amount of fuel that can flow to your grill. The regulator attaches to the tank (or natural gas line) by a flexible hose with ...

Paint appears to be peeling inside lid

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Technical Question FAQs
Grease build up on inside surfaces - This is not a defect. The finish on the lid and hood is porcelain, and will not peel. The peeling is caused by ha...

The burners will not cross-light each other

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
Plugged ports along back of burner - Clean burner ports.

My regulator is humming

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
A normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or s...

The burner will not light with the igniter, but will light with a match what is wrong?

Posted on November 24, 2011 & filed under Gas Grill FAQs
Slipping igniter knob - Ensure that knob is pushed firmly onto igniter. When installed correctly, it is difficult to remove. Loose electrode wire -...

I am having trouble lighting my barbecue

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

The flames lift away from the burner and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.
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